Most people who write to us arrive with the same kind of question. The planet order looks wrong. A friend moved from Mercury to Mars overnight and nobody can explain why. The Solar System icon has vanished entirely. Or somebody simply wants to know what the ranking is actually based on, because every page they have found so far contradicts the last one.
Those messages are what keeps this site honest. A reader who takes five minutes to describe exactly what they are seeing does more for the next few thousand visitors than any amount of guesswork on our end.
This page explains how to reach us, what we can help with, what sits outside what we can do, and how long a reply takes.
Our Official Email Address
There is one email address for this website, and it is the only one we use:
Messages sent there reach the people who run the site. There is no ticket queue, no outsourced help desk, and no automated responder standing in between. If an answer comes back, a person wrote it.
We keep a single point of contact rather than splitting enquiries across several inboxes. On a site this size, extra addresses only create more places for a message to sit unread.
Where We Are Based
This website, snap-chatplanetorder.com, is operated from the United States.
Registered Address
4000 W Dimond Blvd
Anchorage, Alaska 99502
United States
Phone
(907) 336-1406
We publish a real address and a working number because a site explaining how a feature works should be willing to say who is behind it. For anything to do with the content, email is the better channel. Questions about rankings depend on small details, and details are much easier to handle in writing where you can describe exactly what you are seeing.
What You Can Contact Us About
Almost everything we receive falls into the categories below, and all of them are welcome.
Corrections and Outdated Information
These get handled first. Snapchat changes its features regularly, and an explanation that was accurate six months ago can quietly stop matching what the app actually does. If something here no longer lines up with what you see on your screen, tell us. We would far rather fix a page than leave it misleading people.
Questions About How the Ranking Works
This is the single most common subject in our inbox. If your planet order does not match what our pages describe, tell us what you are seeing, roughly how often it changes, and whether anything changed in how you use the app around that time. Patterns emerge from reader reports that we would never spot alone.
The Feature Not Appearing
If the Solar System is missing, greyed out, or behaving differently from what our guides describe, let us know your device type, your app version, and whether your subscription is active. Those three details resolve most of these questions in one reply.
Broken Links and Site Problems
If a page will not load, a link goes nowhere, or something displays oddly in your browser, tell us which page and which browser. Broken links stay invisible to us until somebody mentions them.
Topic Requests
A good share of what gets published here started as a reader question. If you went looking for something, found only contradictory answers, and think it belongs on this site, send it over. A question one person struggled with is almost never unique to them.
Feedback on the Writing
If a guide was confusing, skipped a step, or assumed knowledge you did not have, say so plainly. We would rather rewrite a page than defend it, and blunt feedback is more useful to us than polite feedback.
Before You Write to Us
A little context in the first message saves a round of back and forth.
For a Ranking Question
Tell us what order you are seeing, what you expected instead, and roughly when it changed. If you can say whether the friend in question recently started or stopped messaging you, that usually explains it faster than anything else.
For a Correction
Tell us which page, which sentence, and what the correct position is. If the app changed, saying roughly when you noticed helps us verify quickly.
For Anything Else
Plain language is fine. There is no format to follow and no need to make the message formal.
Business, Advertising and Partnership Enquiries
We do consider commercial enquiries, including advertising placements, sponsorships, and collaborations with tools, communities, and creators working in the social media space.
What to Include
Send proposals to [email protected] with the specifics in the first message: what you are offering, what you want in return, the format you have in mind, and your timeline. A one-line request for a call, with nothing attached, will generally not get one.
What We Turn Down
Every enquiry is measured against one test, which is whether it serves the people reading the site. We decline anything that would mislead readers or dress paid placement up as an honest recommendation.
We also decline, without exception, anything promoting services that claim to reveal who views your profile, unlock hidden rankings, boost your position in someone else’s list, or access another person’s account. Those services do not work as advertised, they frequently harvest credentials, and promoting them would put readers at real risk.
Copyright and Content Removal Requests
If you hold rights to material you believe appears on this site without authorisation, write to [email protected] with enough detail for us to identify both the work and where it appears.
Include a description of the work, the exact URL on this site, your contact details, and a statement that you are the rights holder or are authorised to act for them. We treat these seriously and act on valid notices promptly. The full process is set out on our DMCA page.
How We Handle Your Message
Messages are worked through in order of arrival, with corrections and copyright matters moved to the front.
We Read It Properly
If your message contains everything needed to answer it, you get a direct answer. If one critical detail is missing, we write back asking for that single thing rather than guessing and sending you a reply that does not fit your situation.
We Fix the Page Before We Reply
When a message points to a real error in a published guide, the correction goes live before the response goes out. Fixing the page helps everyone reading it, not only the person who wrote in. You will often find the page already updated by the time our reply arrives.
Response Times
Our normal window is 24 to 72 hours. Questions that require watching how something behaves over several days sometimes take longer. When that happens, we say so rather than leaving you in silence.
What We Cannot Help With
Being clear about limits saves everyone time.
Account Access and App Support
We cannot recover accounts, reset passwords, resolve login problems, process refunds, or intervene in anything tied to a subscription. Those all belong with the platform through its official support channels, and no third-party site can shortcut them.
Changing Anyone’s Ranking
We cannot move you up someone else’s list and neither can anyone else. The ranking reflects interaction patterns between two accounts. There is no setting, no service, and no trick that changes it from the outside, and we will not pretend otherwise.
Seeing Someone Else’s Planets
You cannot view another person’s Solar System, and we cannot help you do it. Anything claiming to offer that is either a scam or a credential-harvesting operation, and often both.
Interpersonal Situations
We get messages asking what it means that someone moved from Venus to Saturn. We can explain what the ranking measures. We cannot tell you what another person feels, and we would be doing you a disservice by pretending a planet position is evidence of anything beyond message frequency.
Legal Advice
We can describe what published terms say. We cannot tell you what they mean for your situation. Anything with real stakes belongs with a qualified professional.
Our Independence
The site at snap-chatplanetorder.com is an unofficial, independent website. We are not affiliated with, endorsed by, sponsored by, or connected to Snap Inc., and we have no relationship with the company beyond being users of its product like everyone else.
All trademarks and product names referenced here belong to their respective owners and are used descriptively, to say what our guides are about. Our role is documentation and explanation. Decisions about the app are not ours to make, and we never present ourselves as speaking for anyone who does make them.
Saying this on the contact page matters, because you deserve to know exactly who you are writing to before you hit send.
Your Privacy When You Write to Us
When you email us we receive whatever you choose to include, usually your name, your email address, and your message. We use that for one purpose, which is answering you.
We do not add correspondents to mailing lists, sell or share contact details, or repurpose messages for marketing. Never send us your account credentials. We will never ask for them, and anyone who does is not acting in your interest. Emails are kept only as long as they remain useful, and you can ask us to delete your correspondence at any time. The full picture is on our Privacy Policy page.
Connect With Us on Social Media
We post updates and take quick questions on the following profiles:
Reddit: https://www.reddit.com/user/Snap-chat-planets/
Quora: https://www.quora.com/profile/Snapchat-Planets-11
Facebook: https://www.facebook.com/snapchatplanetsinorder/
LinkedIn: https://www.linkedin.com/company/snapchat-planets-in-order/
Social platforms suit short exchanges and announcements. For anything needing a real answer, email remains the right channel, because direct messages are easy to miss and impossible to search back through later.
Send Us a Message
Whether you have spotted an error, cannot work out why your order changed, want to suggest a topic, or have a business proposal to put in front of us, one address handles all of it:
Give us the details and you will get a real answer from a real person. Thanks for reading, and for taking the time to write.